Delete StediGuard account policy
StediGuard Account Deletion Policy
**Last Updated: August 2, 2026**
C-Tech Inc., the owner of the StediGuard application ("StediGuard," "App," "we," "us," and "our"), respects your right to control your personal information. This Account Deletion Policy explains how you can request deletion of your StediGuard account and associated data, what data is deleted, and what data may be retained.
## How to Delete Your Account
You can request deletion of your StediGuard account in either of the following ways:
**1. In the App (In-App Deletion):**
- Open the StediGuard app and sign in.
- Go to **Settings**.
- Select **Delete Account**.
- Confirm the deletion when prompted.
Once confirmed, your account and associated personal data will be deleted as described below.
**2. By Request:**
If you are unable to access the App, you may request account deletion by emailing us at **vitaleyehealth@gmail.com** from the email address associated with your account, with the subject line "StediGuard Account Deletion Request." We may take reasonable steps to verify your identity before processing the request.
## What Data Is Deleted
When your account is deleted, we delete the personal information associated with your account, including:
- Your account profile information (name, email address, telephone number, and account credentials);
- Your emergency contacts and their associated information stored in your account;
- Your saved safe zones (geofencing areas);
- Your fall, safe-zone, and SOS event history stored in your account;
- Your registered device information and notification tokens;
- Your app settings and preferences stored in your account.
Deletion removes this information from our active systems and databases.
## What Data May Be Retained
We may retain certain information after account deletion where necessary to:
- Comply with legal, regulatory, tax, accounting, or reporting obligations;
- Resolve disputes, enforce our agreements, or protect against fraud, abuse, or security incidents;
- Retain de-identified or aggregated information that no longer identifies you.
Any retained information is limited to what is reasonably necessary for these purposes and is protected in accordance with our Privacy Policy. Retained data may also persist in routine backups for a limited period until those backups are overwritten or expire, after which it is deleted.
## Data Held by Service Providers
Some data is processed by third-party service providers on our behalf (for example, cloud hosting, push-notification, and telecommunications providers). When you delete your account, we take reasonable steps to delete associated personal data held by these providers, subject to their standard retention practices and any applicable legal requirements. Information handled by app-store or payment providers (for example, subscription and billing records) is subject to those providers' own retention policies.
## Timing
We process account deletion requests within a reasonable period after receipt and verification, and in accordance with applicable law. Deletion from active systems is typically completed promptly, with any residual copies in backups removed in the ordinary course as backups cycle.
## Subscriptions
Deleting your StediGuard account does not automatically cancel any subscription purchased through the Apple App Store or Google Play. To cancel a subscription and stop future charges, you must manage or cancel the subscription directly through your Apple App Store or Google Play account settings.
## Contact Us
If you have questions about account deletion or this Policy, please contact us:
**C-Tech Inc.**
216 W 6th Street, San Bernardino, CA 92401
**Email:** vitaleyehealth@gmail.com