Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No return is accepted after 30 days of receiving the items. There will be a 28% restocking charges for returns. Buyer has to pay shipping charges for returns. No refunds will be issued for App subscription under any circumstances. Users accepts the fact they subscribe to the Apps at their own risk. They understand they can cancel the subscription the same day if they are not satisfied. Vital Eye Health Customer Service's technical support is voluntary and does not justify a subscription refund under any circumstances. App subscriptions has to be cancelled through Google Play or Apple App stores. We do not accept any responsibility for subscription issues through Google Play or Apple App Stores.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vitaleyehealth@gmail.com If your return is accepted, we will issue you a return authorization number. Items sent back to us without a RAN number on the shipping box will not be accepted.

You can always contact us for any return question at vitaleyehealth@gmail.com

The Vital Eye Health Return Policy is crafted to provide the customer with a means of resolving product issues. While we try very hard to address your concerns to the best of our ability, resolution does not always result in replacement. THERE IS A 28% RE STOCKING CHARGES ON UNOPENED PACKAGES THAT BUYER DECIDES TO CANCEL THE ORDER AFTER IT IS SHIPPED.  Postage would be at the buyer’s expense to return a unit for any reason.

If you have an issue with your order, please email us first. Vital Eye Health will take your issue into consideration and attempt to come to a fair resolution. 

 Checklist for Returning Your Item

  1. Before you can return an item for any reason, you must first contact customer service. Items returned without prior notice will be returned at the sender’s expense.

  2. Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged-in-transit returns may be subject to rejection. In the case that we issue a USPS return label for your product, you must use a Flat Rate Priority bubble mailer or the post office may not honor the postage. These may be available from your local post office and can be ordered and delivered to your home at no cost from www.usps.com.

  3. Please include the packing slip with your return to ensure the fastest processing once your package arrives. Please allow 2-5 business days after arrival at our facility for your return to be processed or longer if packing slip is not included.

  4. All original product parts, packing material, and instructions must be included with the product. Missing items may subject the return to rejection.

Vital Eye Health will only replace defective items with working items of the exact same model, of same or similar color based on available inventory. In the event that the item you are returning is out of stock and a suitable replacement is not available, a full refund for the amount of the item alone will be issued in the form of store credit.

In the case that your hardware is not covered by the manufacturer’s warranty policy and we believe it may be helpful, we may offer to troubleshoot your device in-house. Postage would be at the buyer’s expense and no guarantees are made on the result of these efforts.

Packages/Items Damaged in Transit

Should your package be damaged by the shipping carrier in transit to you, do not open it. Instead, please reject the delivery immediately by telling the carrier in person or by returning it to the Post Office immediately, and then contact us. This will clear you of any responsibility, however, this can only be done with unopened packages. If you have already opened it, please contact Vital Eye Health customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the package. At that time, a customer service representative will determine what action should be taken.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (restocking charges apply), and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.